Blog 3 common services that call centers provide

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3 common services that call centers provide

There are a number of benefits to outsourcing customer service, but the truth is that many businesses don't even fully understand the wide range of services that United States-based customer service outsourcing companies can provide. In today's post, we'll take a look at a few of the most common services: 

  • Customer service – Recent research from Five9, the leading provider of cloud contact center software, reveals that 85 percent of customers will retaliate in some way if they have a poor customer service experience. This means that it's critical for all businesses to ensure that they have highly trained professionals addressing their customers' needs. This is one of the key ways that customer service outsourcing companies can help. 
  • Inbound sales – These days, savvy consumers place orders online, but there are still some who prefer to do so over the phone. With this in mind, you'll want to have friendly, accommodating call center agents handling the calls who can facilitate the purchase process.
  • Technical troubleshooting – If your company provides a technological product or service to consumers, you'll need to have a system in place to address any technical issues that arise. Call center representatives who are assigned to fulfill this role have in-depth knowledge of how these products and services are supposed to operate and know how to guide customers through the process of fixing them.

Outsourcing some or all of your customer service operations to a carefully researched domestic inbound call center is a great way to guarantee that your valuable customers' needs are being adequately addressed on a consistent basis.