1NW Contact, LLC

News Archive: April 2012

Winning with the Work-At-Home Agent Model

5 Reasons Your Customers Benefit

You may have heard how the work-at-home agent model benefits the agent, how it benefits a call center, or how it benefits you as a client, but all these important recipients of benefits from the work-at-home agent model don’t compare to the most …

Are Outsourced Call Centers Coming Back to the US?

The deciding factor to outsource call center services overseas once focused solely on cost savings. The cost savings was significant enough, that many companies overlook the drawbacks of off-shore contact centers vs on-shore.

However, this is no longer true. Two trends have emerged that detract from the cost savings of an …