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News Archive: March 2014
How to determine if your customer service is good enough
In a recent article published in the Philadelphia Business Journal, contributor Andy Birol focuses on a few key ways that businesses can determine whether or not their customer service is good enough. Continue reading
Customer service standards all companies should have
In a recent article published on the Business 2 Community website, contributor Spencer Frandsen discusses the importance of setting customer service standards. Continue reading
3 common services that call centers provide
There are a number of benefits to outsourcing customer service, but the truth is that many businesses don’t even fully understand the wide range of services that United States-based customer service outsourcing companies can provide. Continue reading
Study shows why you can trust at home call center representatives
Only 11 percent of at-home workers had committed ethics violations in a two-year period, compared to 36 percent of bricks and mortar call center agents. Continue reading
Banks must reinvent the way they provide customer support
Part of the problem is that banks haven’t properly adapted to today’s highly connected world in which customers expect to get excellent customer service whenever and however they need it. Continue reading
3 ways to deliver smart customer support
In a recent article published on the Forbes website, MindTouch, a cloud-based platform for knowledge collaboration and multi-channel delivery of customer support documentation, shared some smart customer service tips that all companies can benefit from. Continue reading