-
Recent Posts
Archives
Categories
News Archive: May 2014
Unclear communication results in a bad customer experience
When a customer contacts a service representative, they expect to have their issues solved efficiently. Continue reading
Tips for building relationships with your customers: Part 2
Offering great customer service through your call center operations can help build meaningful relationships with your base. Continue reading
Tips for building relationships with your customers: Part 1
Companies need to rethink how they interact with their customers. Here are a few tips. Continue reading
Factors to consider when outsourcing customer service
Many businesses find outsourcing customer service to U.S.-based inbound call centers to be beneficial, but some thought needs to be put into such a decision. Continue reading
The lesser-known benefits of outsourcing call center services
Virtual call centers and the At-Home Customer Service Rep are still relatively new concepts and many companies are still unsure if they should outsource customer service to off-site workers. Continue reading
Respect your customers by giving them a positive phone experience
Many customers would argue that a positive experience with a call center employee is worth more than saving money on a product or service. Continue reading