Blog Customer Service Advice

ViaSource Solutions seeks to maximize the customer experience with every contact.

10 Customer service statistics you should know

These ten customer service statistics demonstrate why creating a positive customer service experience is more important than ever.

(Read More)

Six ways to build your brand from the Harvard Business Review

Making sure that your customer service and brand are aligned helps attract customers and strengthens your brand loyalty.

(Read More)

Study finds 34 percent of U.S. companies want to invest in At-Home agents

Employing an at-home workforce lowers costs without compromising quality.

(Read More)

Improved well-being, productivity and the other benefits of the At-Home business model

There are many benefits of working from home, including improved well-being and control over workspace, which improves employees’ productivity. 

(Read More)

Factors to consider when outsourcing your call center: Part 2

In this article, we will address additional factors to consider, such as the representatives’ experience, the company’s range of services and their representatives’ capabilities.

(Read More)

Unclear communication results in a bad customer experience

When a customer contacts a service representative, they expect to have their issues solved efficiently.

(Read More)