Outsourcing as a means of ensuring high scores in customer experience One Philadelphia-based outsourced customer service center has taken more than 6 million calls on behalf of the city. (Read More) WWE Network launch fails to deliver ‘smackdown,’ creating rash of customer service problems The recent WWE network pilot was a disappointment for some fans. (Read More) Making call center service better for you and your company If your company’s customer service has specific aspects that need to be improved, we can help you by establishing an outsourced relationship and manage and measure the process of improvement. (Read More) Flower delivery company has Valentine’s Day challenges A flower delivery company receives overwhelming publicity for the volume of poor service complaints this Valentine’s Day. (Read More) McDonald’s dodges Consumerist question It’s inexcusable to send customers on a runaround when you can provide a simple answer. (Read More) What did I just say? Good call centers can take a moment for reflection An interaction with a Comcast representative shows the kinds of behaviors that companies need inbound call centers to track. (Read More)