How to determine if your customer service is good enough In a recent article published in the Philadelphia Business Journal, contributor Andy Birol focuses on a few key ways that businesses can determine whether or not their customer service is good enough. (Read More) Customer service standards all companies should have In a recent article published on the Business 2 Community website, contributor Spencer Frandsen discusses the importance of setting customer service standards. (Read More) 3 common services that call centers provide There are a number of benefits to outsourcing customer service, but the truth is that many businesses don’t even fully understand the wide range of services that United States-based customer service outsourcing companies can provide. (Read More) Study shows why you can trust at home call center representatives Only 11 percent of at-home workers had committed ethics violations in a two-year period, compared to 36 percent of bricks and mortar call center agents. (Read More) Banks must reinvent the way they provide customer support Part of the problem is that banks haven’t properly adapted to today’s highly connected world in which customers expect to get excellent customer service whenever and however they need it. (Read More) 3 ways to deliver smart customer support In a recent article published on the Forbes website, MindTouch, a cloud-based platform for knowledge collaboration and multi-channel delivery of customer support documentation, shared some smart customer service tips that all companies can benefit from. (Read More)