Unclear communication results in a bad customer experience When a customer contacts a service representative, they expect to have their issues solved efficiently. (Read More) Tips for building relationships with your customers: Part 2 Offering great customer service through your call center operations can help build meaningful relationships with your base. (Read More) Tips for building relationships with your customers: Part 1 Companies need to rethink how they interact with their customers. Here are a few tips. (Read More) Factors to consider when outsourcing customer service Many businesses find outsourcing customer service to U.S.-based inbound call centers to be beneficial, but some thought needs to be put into such a decision. (Read More) The lesser-known benefits of outsourcing call center services Virtual call centers and the At-Home Customer Service Rep are still relatively new concepts and many companies are still unsure if they should outsource customer service to off-site workers. (Read More) Respect your customers by giving them a positive phone experience Many customers would argue that a positive experience with a call center employee is worth more than saving money on a product or service. (Read More)