What are your customers hearing when your agents use a script? While there may be some benefits to using a script, customers often don’t see the purpose in them. (Read More) Are at-home workers more productive? Keeping all employees in house does not necessarily result in success. (Read More) Larger talent pools lead to better at-home customer service agents While most companies — especially those that manufacture products — can’t simply pack up everything and move to another city, but they can outsource some of their customer service call center positions and begin a transition to virtual workers. (Read More)