Blog June 2014

ViaSource Solutions seeks to maximize the customer experience with every contact.

What are your customers hearing when your agents use a script?

While there may be some benefits to using a script, customers often don’t see the purpose in them.

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Are at-home workers more productive?

Keeping all employees in house does not necessarily result in success. 

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Larger talent pools lead to better at-home customer service agents

While most companies — especially those that manufacture products — can’t simply pack up everything and move to another city, but they can outsource some of their customer service call center positions and begin a transition to virtual workers.

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