10 Customer service statistics you should know These ten customer service statistics demonstrate why creating a positive customer service experience is more important than ever. (Read More) USA Today reports that U.S. call center services jobs are increasing After years of call center jobs being outsourced abroad, companies are now bringing them back to the U.S., USA Today reports. (Read More) Six ways to build your brand from the Harvard Business Review Making sure that your customer service and brand are aligned helps attract customers and strengthens your brand loyalty. (Read More) JetBlue’s success with the at-home model JetBlue has experienced many benefits as a result of embracing the at-home model, the most notable being increased productivity. (Read More) Advice for outsourcing your call center services Onshore U.S. customer service contact centers are becoming increasingly popular options for businesses. (Read More) New York Times discusses how working from home benefits employers While working from home is often viewed as an advantageous policy for employees, it also produces many benefits for employers. (Read More)