Industry Experience: Travel and Hospitality

The travel and hospitality industry today is faced with a unique array of opportunities and challenges. The ever-changing guest demographics, increasing expectation of consumers and the influence of social media and smartphones have driven a greater need for personalization.

However given by the nature of the current economics, ViaSource Solutions is keenly aware that hotels and resorts are under great pressure to deliver operational efficiencies and bottom line performance. This has driven the hospitality industry to embrace both new technology and mechanisms to respond favorably to customer experience metrics.

With a pool of experienced agents ViaSource Solutions will improves call handling efficiencies during peak and non-peak times (24/7 support). ViaSource’s technology and proven processes improve the callers’ customer experience, always focusing upon first call resolution while optimizing cross/upselling opportunities. We seek to provide a dual benefit of lower costs and increased revenues.