Technology: Autodialer Capabilities


ViaSource Solutions seeks to maximize the customer experience with every contact.

With several pacing options our auto-dialers provide a wide range of capability to meet your every outbound calling scenario while meeting DNC and FTC compliance parameters.

Autodialer Capabilities

Campaign and List Management: Allows us to operate multiple outbound and auto dialer campaigns using one or more lists, with robust contact filtering and dialing parameters.

DNC Compliance: Allows us to comply with applicable calling regulations by handling do-not-call (DNC) requests across our outbound and inbound operations.

Data Import: We easily import outbound calling lists and contacts with a user-friendly wizard or automatically via FTP.

Activity Reporting: We can meet your information reporting requirements with several hundred customizable reports implemented for ACD Queues, Agents, Calls, Campaigns, and more. Thousands of permutations possible. Reports can be viewed online in real time, emailed in real time or on a prearranged schedule.

Real-Time Reporting: Personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.

Contact History Database: Maintains contact information and call activity so that it’s available for IVR applications and at agents’ fingertips while handling calls.

Cloud APIs: Allows us to build advanced software integrations between call center software and other enterprise software applications.