ViaSource Solutions

Business to Business Solutions:

We handle it all - from customer acquisition and retention to technical support and customer service — with the quality and commitment that you expect.

Every organization needs new customers. ViaSource Solutions has the experience and discipline to provide sales-ready leads quickly and efficiently. Our advanced technology and highly trained agents allow us to deliver unparalleled quality and client service experiences. We work with your marketing team to create the appropriate campaign strategy including list acquisition, scripting, CRM interface/integration, call back management, phone and email follow-up. Our virtual contact center technology provides needed disaster recovery and redundancy. Our At-Home-Agent model allows us to recruit industry specific talent best equipped for success for your particular campaign.

We offer years of experience and knowledge in inbound and outbound contact center solutions, with a variety of applications in both the business-to-business and business-to-consumer markets. With our virtual contact center and At-Home-Agent model, we have the capacity to handle millions of calls each year. This capacity provides our clients with the best of all worlds; superior quality, experience and "hands on" service coupled with the advanced technical capabilities of the finest call centers in the United States.

B2B Contact Center Solutions include:

• Customer Acquisition – Appointment Setting - CRM/Database Building, Management and Support - Lead Generation
• Product Launch/New Market is facilitated by converting new contacts to leads through a carefully crafted the qualification process
• Improve Pipeline Conversion Rates by including ViaSource Solutions in an integrated lead development campaign-Lead Nurturing/Pipeline Management
• Appointments Grow the Sales Pipeline by uncovering sales ready opportunities and generating a predictable flow of qualified buyers
• Increase Sales Productivity by careful and thoughtful lead qualification
• Inquiry Management Program
• Channel Marketing
• Customer Retention
• Improve Event Success by planning and executing pre- and post-event campaigns, and by advanced scheduling of on-site meetings for targeted attendees
• Chat is a powerful tool to consider
• Email Response can be outsourced cost effectively
• Inside Sales Outsourcing
• Cross-Sell and Up-Sell Programs