ViaSource Solutions seeks to maximize the customer experience with every contact.

ViaSource Solutions commitment to being a premier provider of Inbound contact center solutionsB2B contact center solutions, and Outbound contact center solutions begins with our commitment to utilizing the latest cutting edge technologies to provide the best service for our client. We are committed to hosted solutions “in the cloud” with SaaS, Software as a Service implementations. This core belief allows us to constantly upgrade technology, introduce new technology seamlessly and take advantage of the constantly changing technology landscape. This technology focus allows us to deliver superior results for our clients.

ViaSource Solutions is committed to the virtual company model with which our sites, our management team and agents can live anywhere and connect to us through the internet.

Contact Center Technology

We employ hosted platforms for our business processes and contact center solutions. Our strategy is to maintain relationships with SaaS/SaaA/SaaI leaders that provide businesses of all types with the appropriate inbound, outbound or blended contact management systems capable of driving significant production at a low cost. Our platforms provide the foundation for delivering top tier results for our clients and these platforms also address security, privacy and disaster recovery considerations with redundant systems and multiple server cluster sites.

Contact Center Capability for Any Business Need

Whether your campaign requirement is inbound, outbound or blended, our capabilities include all of the features needed to service your projects effectively. For an Inbound campaign, IVR and ACD capabilities provide the tools for us to implement exceptional customer service while lowering operational costs. For an Outbound campaign, our predictive dialers are quick to configure and offer several pacing options to meet differing campaign requirements. For advanced voice self-service applications, we have an IVR with Speech Recognition that delivers robust speech application technology. We can deliver automated notifications, voice message broadcasting and appointment reminders, with our Auto Dialer that will keep your customers informed in a cost effective yet integrated campaign. To optimize staffing schedules and improve agent productivity, we have an integrated Workforce Management system.

And, across all campaigns, our Quality Monitoring, Call Recording and Agent Scripting capabilities will help ensure rapid campaign implementation and uncomplicated maintenance.

We can integrate with a variety of CRM’s.

We can also integrate with a variety of Switch/PBX platforms, such as Avaya, CISCO and others.

We provide true multichannel communications including chat, email and social media interaction with your customers.

In a nutshell, we stay current with our technical infrastructure capabilities and are always on the lookout for new and better technology!