Multiple Language Solutions
With our at-home agent deployment strategy, we are not restricted to sourcing, assessing, engaging and training agents from a particular region or locale, but rather, we recruit from those areas of the country that align with the demographics of the client campaign. We are not restricted by geography as bricks and mortar call centers are.
Identify the language needs for your campaign and we will devise a quick to market solution. If the bi-lingual communities exist, we will find agents from those communities to staff your campaign!
Hispanic Market Solutions
ViaSource Solutions provides best-in-class call center solutions that are specifically tailored to meet the growing demands of marketing to the Hispanic market.
- Bi-Lingual English-Spanish Speaking Agents
- Spanish Speaking Quality Control Coaching and analytics
- Script Translation and localization (assures cultural relevancy)
- Scalability
The rapidly growing Hispanic marketplace has become an important piece to any successful direct marketing campaign. Our solutions are designed to integrate seamlessly into existing marketing campaigns as we expand new customer acquisitions and grow our client's marketing reach.
The Hispanic market is the fastest growing consumer market today. Furthermore, the failure of most direct marketers to speak directly to the Hispanic market has created significant opportunities. While the general market has been saturated with direct marketing programs, the Hispanic market remains receptive to Spanish language marketing campaigns that address cultural needs.
In 2008, the Hispanic market contributed well in excess of $550 billion to the US economy. By any measure the Hispanic market is large and growing. Furthermore, 69% of Hispanic households get and retain more information about a product or service when it is marketed in their native tongue.
Online chat has been proven an effective customer service channel. Now the challenge presented to companies employing a real-time, chat technology is how to leverage chat into an effective sale vehicle that adds to the bottom line. To meet this goal, companies must first recognize that the online chat offers a unique opportunity to meet customer needs while completing the sale. Consider a Hispanic chat capability.