ViaSource Solutions

Outbound Solutions:

ViaSource Solutions seeks to derive maximum revenue from every single outbound call. Over the past 10 years, we have evolved a team that is a premier performing outbound call center for lead generation and customer acquisition.

Our work-at-home agents are skilled at conducting both simple information gathering campaigns to help you complete your database information, or conducting in-depth information gathering calls to qualify sales leads or at executing campaigns designed for identifying new opportunities with existing customers.

• Outbound telemarketing service offerings include Sales (new customer acquisition, subscription renewals, up-sell and cross-sell), Order taking, Customer Profiling, Dealer Recruitment, New product launch, Lead generation, live transfer programs and lead processing.
• Our experienced and motivated phone agents effectively serve as our client's extended sales and marketing department acquiring new customers, cross-selling and up-selling, and managing relationships in assigned territories.
• Our B2B Phone agents are specifically recruited for having a high degree of business and technical acumen and on the various campaigns they gain key market intelligence by effectively probing the customer's needs and interests and offer appropriate benefits.
• All B2C programs are monitored to identify shifts in market trends, consumer responses and suitable changes are made to maintain consistent quality and agreed to results. Every agent's work is monitored and reviewed continuously by Quality Assurance personnel and Account managers to ensure SLA compliance.
• If you are looking to re-engineer your existing marketing and sales operation or are looking for a reliable partner in outsourcing your call center operations, ViaSource Solutions is prepared to address your concerns, requirements and goals outbound telemarketing solutions.
• Staffing: There is no need to gear up an internal effort to hire, train, and manage people to make outbound calls. We make it straightforward for you to implement an outbound campaign by taking care of recruiting and by outsourcing the management of the telemarketing agents to us, you maximize your resources and make the most productive use of your existing staff.
• Versatility: Whatever the product or service our script development team will create a choice of telemarketing scripts for you to review and agree upon. Then we will acquire a targeted lead list and get your campaign up and running within short order. Our telemarketing programs are customized specifically for your individual requirements. It is this versatility that puts us ahead of our competitors.
• Training: We offer rigorous and extensive training for our personnel as well as a generous compensation package, enabling us to attract and hire only the very best telemarketing professionals in the market today. We understand that the secret to outbound telemarketing success lies in the superior quality of our telemarketers.
• Appointment Setting: Our telemarketers can call potential clients and explain to them why they would be doing themselves a favor by being aware of your products and/or solutions. We'll use our appointment setting skills to help arrange a meeting allowing your sales force to acquire a new client.
• Telephone Surveys: We can assist you in maintaining and acquiring accurate and up-to-date information. We have developed a thorough approach to conducting surveys and to helping you at interpreting the results.