IVR Capabilities
IVR: Walk callers through self service applications or gather caller information needed to identify the best available agent.
TOLL FREE NUMBERS: We can provision new toll-free, international toll-free and DID numbers, or migrate existing numbers for your inbound campaign.
CALL CONFERENCING: We can implement sophisticated IVR applications that allow callers to create conference calls, by calling additional phone numbers to add participants.
SPEECH RECOGNITION: We can create advanced IVR self-service applications to your callers by enabling them to provide speech input in addition to DTMF.
TEXT TO SPEECH: Provides dynamic information to your contacts by automatically converting text data into spoken words.
VOICE MAIL: We can offer your callers an opportunity to leave voicemails for individual agents or the next best available agent.
PBX: Our professional solutions resources can add Call Center Software to your existing PBX infrastructure for advanced CTI, IVR, ACD, Predictive Dialing, and more.
CALL RECORDING: To assess the quality of agent performance and the customer experience; use recordings as supporting documentation for transactions.
ACTIVITY REPORTING: Over 100 customizable reports implemented for ACD Queues, Agents, Calls, Campaigns, and more. Thousands of permutations possible.
REAL-TIME REPORTING: Personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.
CONTACT HISTORY DATABASE: Maintains contact information and call activity so that it's available for IVR applications and at agents' fingertips while handling calls.
CLOUD APIs: Allows us to build advanced software integrations between call center software and other enterprise software applications.