Outbound campaigns can readily be created to contact leads, generate sales opportunities, administer surveys, conduct political initiatives, to name a few applications.
Outbound Campaign Capabilities
PREDICTIVE DIALING TECHNOLOGY: For B2C campaigns automatically calls multiple contacts based on estimated agent availability, filtering out no-party-contacts.
PREVIEW DIALING TECHNOLOGY: For B2B campaigns, provides agents the opportunity to review a contact's details prior to placing calls to the contact's phone numbers.
SCRIPTING: Allows us to create a web-based agent script tailored to the purpose of each call which lets our agents to deliver a consistent message to contacts.
CAMPAIGN AND LIST MANAGEMENT: Allows us to operate multiple outbound and auto dialer campaigns using one or more lists, with robust contact filtering and dialing parameters.
DNC COMPLIANCE: Allows us to comply with applicable calling regulations by handling do-not-call (DNC) requests across our outbound and inbound operations.
DATA IMPORT: We easily import outbound calling lists and contacts with a user-friendly wizard or automatically via FTP.
CALL RECORDING: To assess the quality of agent performance and the customer experience; use recordings as supporting documentation for transactions.
CALL QUALITY MONITORING: WE ensure a positive customer experience by silently monitoring agent conversations with contacts, whisper coaching and barging-in when needed.
ACTIVITY REPORTING: Over 100 customizable reports implemented for ACD Queues, Agents, Calls, Campaigns, and more. Thousands of permutations possible.
REAL-TIME REPORTING: Personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.
CONTACT HISTORY DATABASE: Maintains contact information and call activity so that it's available for IVR applications and at agents' fingertips while handling calls.
CLOUD APIs: Allows us to build advanced software integrations between call center software and other enterprise software applications.
AT-HOME AGENTS: Supports a distributed workforce, flexible resource allocation, and new hiring models.
ENCRYPTED VOIP ARCHITECTURE: Leverages the low cost, high availability and high scalability of the internet for phone calls with crystal-clear voice quality.
WEB CALLBACK: We can integrate websites with our call center software so that visitors can request immediate or scheduled callbacks from our call center.