Workforce Scheduling Software in the Cloud
MANPOWER FORECASTING: Allows us to identify trends and predict future call volumes, handle times, and staffing requirements based upon client campaign characteristics over time.
AGENT SCHEDULING: Allows us to create agent schedules that conform to working rules while optimizing our staffing based on forecasted headcount requirements.
AGENT ADHERENCE: Allows us to monitor agent adherence to their current schedule in real-time, make intraday adjustments, and report on historical adherence.