1NW Contact, LLC

Outsourced, but not Offshored

Outsourced, but not Offshored

- Technology allows US based Virtual Contact Centers to compete favorably with near-shore and off-shore!

Thousand Oaks, CA (December 6, 2012)                      Two decades ago a forward thinking company introduced the Work at Home (WAH) concept to …

Where GREEN and Job Creation Converge—Outsourced but Not Offshored

Where GREEN and Job Creation Converge—Outsourced but Not Offshored

- Where are the jobs that we have heard the presidential candidates yearn for and agonize about? Right where people live – at home! -

Thousand Oaks, CA (December 6, 2012)                      …

RIPOFF REPORT …and …1NWContact

Ripoff Report is the “Elephant in the Room” when a web-search is conducted on 1NWContact……

1NWCONTACT IS A VERY TRANSPARENT, HONEST, FAIR AND COMMITTED COMPANY.

WE ARE COMMITTED TO OUR stakeholders: our ever expanding and changing TEAM OF AGENTS, OUR MANAGEMENT AND OUR CLIENTS.

This three legged stool of our stakeholders requires that we …

How the Work At Home Agent (WAHA) Model Benefits Mothers

Is the work at home agent model a good option for the work from home mom?

The “bricks and mortar” call center business is being monopolized by goliaths in the industry and cheaper offshore options. Moving our contact center business to the cloud was a conscious decision for a number of …

Winning with the Work-At-Home Agent Model

5 Reasons Your Customers Benefit

You may have heard how the work-at-home agent model benefits the agent, how it benefits a call center, or how it benefits you as a client, but all these important recipients of benefits from the work-at-home agent model don’t compare to the most …

Are Outsourced Call Centers Coming Back to the US?

The deciding factor to outsource call center services overseas once focused solely on cost savings. The cost savings was significant enough, that many companies overlook the drawbacks of off-shore contact centers vs on-shore.

However, this is no longer true. Two trends have emerged that detract from the cost savings of an …