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10 Customer service statistics you should know
These ten customer service statistics demonstrate why creating a positive customer service experience is more important than ever. Continue reading
USA Today reports that U.S. call center services jobs are increasing
After years of call center jobs being outsourced abroad, companies are now bringing them back to the U.S., USA Today reports. Continue reading
Six ways to build your brand from the Harvard Business Review
Making sure that your customer service and brand are aligned helps attract customers and strengthens your brand loyalty. Continue reading
JetBlue’s success with the at-home model
JetBlue has experienced many benefits as a result of embracing the at-home model, the most notable being increased productivity. Continue reading
Advice for outsourcing your call center services
Onshore U.S. customer service contact centers are becoming increasingly popular options for businesses. Continue reading
New York Times discusses how working from home benefits employers
While working from home is often viewed as an advantageous policy for employees, it also produces many benefits for employers. Continue reading