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News Archive: March 2014
3 of the most common customer service mistakes
In a recent article published on the Call Center IQ website, contributor Brian Cantor, a customer experience and marketing analyst, addresses some of the most common mistakes that customer service agents make and why it’s important to avoid them. Continue reading
Study: 85 percent of consumers will retaliate against a company following a poor customer service experience
In a recent survey, 85 percent of consumers indicated that they will retaliate against a company if they have a poor customer service experience. Continue reading
Key considerations to make before outsourcing customer service
Many companies operate under the misconception that outsourcing customer service to a third party is more expensive than keeping it in-house, but in most cases this couldn’t be further from the truth. Continue reading
State health exchanges leave frustrated callers on hold for hours
Contacting health exchanges via telephone for customer service support has been time-consuming, to say the least. Continue reading