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What did I just say? Good call centers can take a moment for reflection
An interaction with a Comcast representative shows the kinds of behaviors that companies need inbound call centers to track. Continue reading
Higher education can reduce costs at colleges and universities by outsourcing
Instead of incurring overhead to house a team of CSRs in an on-campus office, schools that outsource can reduce spending while improving service. Continue reading
The logistical benefits of higher education outsourcing
On days when you can expect a significant increase of calls, relying on outsourced call centers for your inbound requests can be extremely beneficial. Continue reading
Why customer experience is more important than customer service
Inbound call center outsourcing that considers customer experience as the primary measure of success will ultimately be more effective than any other metric. Continue reading
Domestic inbound call centers are ideal for managing multichannel customer service
Domestic inbound call centers capable of responding not only to phone calls, but email, chat and social media activity are the ideal solution and go a long way toward helping you mitigate any customer service challenges you might encounter. Continue reading