1NW Contact, LLC

News Archive:

What are your customers hearing when your agents use a script?

While there may be some benefits to using a script, customers often don’t see the purpose in them. Continue reading

Are at-home workers more productive?

Keeping all employees in house does not necessarily result in success.  Continue reading

Larger talent pools lead to better at-home customer service agents

While most companies — especially those that manufacture products — can’t simply pack up everything and move to another city, but they can outsource some of their customer service call center positions and begin a transition to virtual workers. Continue reading

Unclear communication results in a bad customer experience

When a customer contacts a service representative, they expect to have their issues solved efficiently. Continue reading

Tips for building relationships with your customers: Part 2

Offering great customer service through your call center operations can help build meaningful relationships with your base. Continue reading

Tips for building relationships with your customers: Part 1

Companies need to rethink how they interact with their customers. Here are a few tips. Continue reading

Page 3 of 1012345...10...Last »