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What are your customers hearing when your agents use a script?
While there may be some benefits to using a script, customers often don’t see the purpose in them. Continue reading
Are at-home workers more productive?
Keeping all employees in house does not necessarily result in success. Continue reading
Larger talent pools lead to better at-home customer service agents
While most companies — especially those that manufacture products — can’t simply pack up everything and move to another city, but they can outsource some of their customer service call center positions and begin a transition to virtual workers. Continue reading
Unclear communication results in a bad customer experience
When a customer contacts a service representative, they expect to have their issues solved efficiently. Continue reading
Tips for building relationships with your customers: Part 2
Offering great customer service through your call center operations can help build meaningful relationships with your base. Continue reading
Tips for building relationships with your customers: Part 1
Companies need to rethink how they interact with their customers. Here are a few tips. Continue reading