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Factors to consider when outsourcing customer service
Many businesses find outsourcing customer service to U.S.-based inbound call centers to be beneficial, but some thought needs to be put into such a decision. Continue reading
The lesser-known benefits of outsourcing call center services
Virtual call centers and the At-Home Customer Service Rep are still relatively new concepts and many companies are still unsure if they should outsource customer service to off-site workers. Continue reading
Respect your customers by giving them a positive phone experience
Many customers would argue that a positive experience with a call center employee is worth more than saving money on a product or service. Continue reading
Offshoring call center jobs could compromise consumer data
In recent years, many industries — including call center providers — have chosen to run their operations outside of the United States, but offshoring call center jobs can be a risky endeavor. Continue reading
Five keys to improving the customer experience: Leverage customer insights from across the enterprise
In this final part of the series, we look at how leveraging customer insights from across the enterprise can improve your contact center and create a better customer experience. Continue reading
Five keys to improving the customer experience: Optimize your workforce
Businesses must optimize their workforce to improve their service efforts and enhance the customer experience. Continue reading