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Five keys to improving the customer experience: Put the right systems and infrastructure in place
Today we are focusing on the systems and infrastructure required to communicate effectively with your consumers. Continue reading
Five keys to improving the customer experience: Embrace multi-channel engagement
Companies have to increasingly concern themselves with the integration of multi-channel customer communications. Continue reading
Five keys to improving the customer experience: Measure correctly and act accordingly
Measuring the right key performance indicators during your customer service interactions will allow you to enhance the customer’s experience. Continue reading
What does Twitter’s click-to-call feature mean for your call center?
Twitter may launch a new service that allows users to call mobile businesses advertising on the platform. Continue reading
Understanding and measuring the importance of the customer’s experience
Businesses have begun measuring customer experience as a key indicator of business performance. Continue reading
How to manage the employee-customer relationship
Businesses should always put the customer first, but customer service reps must value their role in the interaction. Continue reading