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Companies must take a multichannel approach to customer service
According to TechTarget, different demographics of customers have different ways of approaching customer service, meaning that companies must have a multichannel approach that enables them to adequately respond using a number of different methods of communication. Continue reading
Start customer service off on the right foot at your new company
In a recent article published on Inc.com, contributor Michael Fertik, one of the world’s leading cyberthinkers in digital privacy and reputation, shares his simple secret for improving customer service. Continue reading
The secret to consistently excellent customer service
In a recent article published on the Forbes website, contributor Micah Solomon, a customer experience consultant and author of the book “High-Tech, High-Touch Customer Service,” shares some of his secrets for maintaining consistently excellent customer service. Continue reading
How to determine if your customer service is good enough
In a recent article published in the Philadelphia Business Journal, contributor Andy Birol focuses on a few key ways that businesses can determine whether or not their customer service is good enough. Continue reading
Customer service standards all companies should have
In a recent article published on the Business 2 Community website, contributor Spencer Frandsen discusses the importance of setting customer service standards. Continue reading
3 common services that call centers provide
There are a number of benefits to outsourcing customer service, but the truth is that many businesses don’t even fully understand the wide range of services that United States-based customer service outsourcing companies can provide. Continue reading