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Stay ahead of the competition with these customer service tips
One of the keys to maintaining a successful business is treating your existing customers well. Continue reading
3 proven ways to increase customer loyalty
Recently, Allegiance.com, a company that helps businesses actively build engagement, published a document that focuses on some of the most basic ways to increase customer loyalty. Continue reading
3 ways poor customer service can negatively impact your company
Compare Business Products, a company that provides comprehensive and objective business product information to buyers at small, medium and large enterprises, recently published a report that focuses on the effects of poor customer service. Continue reading
3 of the most common customer service mistakes
In a recent article published on the Call Center IQ website, contributor Brian Cantor, a customer experience and marketing analyst, addresses some of the most common mistakes that customer service agents make and why it’s important to avoid them. Continue reading
Study: 85 percent of consumers will retaliate against a company following a poor customer service experience
In a recent survey, 85 percent of consumers indicated that they will retaliate against a company if they have a poor customer service experience. Continue reading
Key considerations to make before outsourcing customer service
Many companies operate under the misconception that outsourcing customer service to a third party is more expensive than keeping it in-house, but in most cases this couldn’t be further from the truth. Continue reading