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State health exchanges leave frustrated callers on hold for hours
Contacting health exchanges via telephone for customer service support has been time-consuming, to say the least. Continue reading
Outsourcing as a means of ensuring high scores in customer experience
One Philadelphia-based outsourced customer service center has taken more than 6 million calls on behalf of the city. Continue reading
WWE Network launch fails to deliver ‘smackdown,’ creating rash of customer service problems
The recent WWE network pilot was a disappointment for some fans. Continue reading
Making call center service better for you and your company
If your company’s customer service has specific aspects that need to be improved, we can help you by establishing an outsourced relationship and manage and measure the process of improvement. Continue reading
Flower delivery company has Valentine’s Day challenges
A flower delivery company receives overwhelming publicity for the volume of poor service complaints this Valentine’s Day. Continue reading
McDonald’s dodges Consumerist question
It’s inexcusable to send customers on a runaround when you can provide a simple answer. Continue reading