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News Archive: Customer Experiences
Five keys to improving the customer experience: Measure correctly and act accordingly
Measuring the right key performance indicators during your customer service interactions will allow you to enhance the customer’s experience. Continue reading
Understanding and measuring the importance of the customer’s experience
Businesses have begun measuring customer experience as a key indicator of business performance. Continue reading
Banks must reinvent the way they provide customer support
Part of the problem is that banks haven’t properly adapted to today’s highly connected world in which customers expect to get excellent customer service whenever and however they need it. Continue reading
Comcast vows to improve notoriously bad customer service
Following the recent acquisition of Time Warner Cable, Comcast is actively working to improve its notoriously bad customer service, reports CBS News. Continue reading
How important is great customer service?
Recently, Invesp, the creators of a tool that helps companies with AB testing, Website landing page optimization, customer behavioral targeting and more, published an infographic that focuses on just how important it is for businesses to provide great customer service. Continue reading
3 ways poor customer service can negatively impact your company
Compare Business Products, a company that provides comprehensive and objective business product information to buyers at small, medium and large enterprises, recently published a report that focuses on the effects of poor customer service. Continue reading