-
Recent Posts
Archives
Categories
News Archive: Customer Experiences
Study: 85 percent of consumers will retaliate against a company following a poor customer service experience
In a recent survey, 85 percent of consumers indicated that they will retaliate against a company if they have a poor customer service experience. Continue reading
State health exchanges leave frustrated callers on hold for hours
Contacting health exchanges via telephone for customer service support has been time-consuming, to say the least. Continue reading
WWE Network launch fails to deliver ‘smackdown,’ creating rash of customer service problems
The recent WWE network pilot was a disappointment for some fans. Continue reading
Flower delivery company has Valentine’s Day challenges
A flower delivery company receives overwhelming publicity for the volume of poor service complaints this Valentine’s Day. Continue reading