1NW Contact, LLC

One of the keys to maintaining a successful business is treating your existing customers well. Just ask Eric Schiffer, CEO of Digitalmarketing.com. In a recent Fast Company article, Schiffer wrote, "In my experience as CEO of a large digital marketing company and board member to others, companies too focused on new business risk ignoring, alienating, and then losing the clients and business they already have. Customers that are taken for granted soon leave, and business suffers."

With this in mind, Schiffer shared some important customer service tips that can help companies stay ahead of the competition and retain their valued customers:

Be respectful – No matter how rude a customer is being, it's the customer service agent's responsibility to treat him or her with respect from the beginning of the call to the very end. 

Show immediate action – You've probably heard the saying, "Actions speak louder than words." This certainly applies when it comes to customer service. There's nothing wrong with expressing sympathy to a customer, but it's essential to follow this up with actions. Make sure your customer service team is ready to provide solutions to every possible problem.

Treat everyone like a VIP - When you run a business, each and every customer is equally important—especially in today's world when anyone can take to social media to complain about—or, on the other hand, praise—a company for the customer service it provides.

Don't let poor customer service drag your company down. Consider outsourcing customer service to a 24 hour call center. At domestic inbound call centers, all employees are highly trained to provide the best possible customer service at all times.

 

Next Article:

3 proven ways to increase customer loyalty

Previous Article:

How important is great customer service?