These ten customer service statistics demonstrate why creating a positive customer service experience is more important than ever. Continue reading
Latest News
USA Today reports that U.S. call center services jobs are increasing
After years of call center jobs being outsourced abroad, companies are now bringing them back to the U.S., USA Today reports. Continue reading
Six ways to build your brand from the Harvard Business Review
Making sure that your customer service and brand are aligned helps attract customers and strengthens your brand loyalty. Continue reading
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Customer Experiences
Factors to consider when outsourcing your call center: Part 2
In this article, we will address additional factors to consider, such as the representatives’ experience, the company’s range of services and their representatives’ capabilities. Continue reading
What are your customers hearing when your agents use a script?
While there may be some benefits to using a script, customers often don’t see the purpose in them. Continue reading
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Customer Service Advice
Study finds 34 percent of U.S. companies want to invest in At-Home agents
Employing an at-home workforce lowers costs without compromising quality. Continue reading
Improved well-being, productivity and the other benefits of the At-Home business model
There are many benefits of working from home, including improved well-being and control over workspace, which improves employees’ productivity. Continue reading
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Latest
JetBlue’s success with the at-home model
JetBlue has experienced many benefits as a result of embracing the at-home model, the most notable being increased productivity. Continue reading
Higher education can reduce costs at colleges and universities by outsourcing
Instead of incurring overhead to house a team of CSRs in an on-campus office, schools that outsource can reduce spending while improving service. Continue reading
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Outsourcing Customer Service
Advice for outsourcing your call center services
Onshore U.S. customer service contact centers are becoming increasingly popular options for businesses. Continue reading
New York Times discusses how working from home benefits employers
While working from home is often viewed as an advantageous policy for employees, it also produces many benefits for employers. Continue reading
