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News Archive: February 2014

Outsourcing as a means of ensuring high scores in customer experience

One Philadelphia-based outsourced customer service center has taken more than 6 million calls on behalf of the city. Continue reading →

WWE Network launch fails to deliver ‘smackdown,’ creating rash of customer service problems

The recent WWE network pilot was a disappointment for some fans. Continue reading →

Making call center service better for you and your company

If your company’s customer service has specific aspects that need to be improved, we can help you by establishing an outsourced relationship and manage and measure the process of improvement. Continue reading →

Flower delivery company has Valentine’s Day challenges

A flower delivery company receives overwhelming publicity for the volume of poor service complaints this Valentine’s Day. Continue reading →

McDonald’s dodges Consumerist question

It’s inexcusable to send customers on a runaround when you can provide a simple answer. Continue reading →

What did I just say? Good call centers can take a moment for reflection

An interaction with a Comcast representative shows the kinds of behaviors that companies need inbound call centers to track. Continue reading →