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News Archive: April 2014
Five keys to improving the customer experience: Leverage customer insights from across the enterprise
In this final part of the series, we look at how leveraging customer insights from across the enterprise can improve your contact center and create a better customer experience. Continue reading
Five keys to improving the customer experience: Optimize your workforce
Businesses must optimize their workforce to improve their service efforts and enhance the customer experience. Continue reading
Five keys to improving the customer experience: Put the right systems and infrastructure in place
Today we are focusing on the systems and infrastructure required to communicate effectively with your consumers. Continue reading
Five keys to improving the customer experience: Embrace multi-channel engagement
Companies have to increasingly concern themselves with the integration of multi-channel customer communications. Continue reading
Five keys to improving the customer experience: Measure correctly and act accordingly
Measuring the right key performance indicators during your customer service interactions will allow you to enhance the customer’s experience. Continue reading
What does Twitter’s click-to-call feature mean for your call center?
Twitter may launch a new service that allows users to call mobile businesses advertising on the platform. Continue reading