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News Archive: April 2014
Understanding and measuring the importance of the customer’s experience
Businesses have begun measuring customer experience as a key indicator of business performance. Continue reading
How to manage the employee-customer relationship
Businesses should always put the customer first, but customer service reps must value their role in the interaction. Continue reading
Companies must take a multichannel approach to customer service
According to TechTarget, different demographics of customers have different ways of approaching customer service, meaning that companies must have a multichannel approach that enables them to adequately respond using a number of different methods of communication. Continue reading
Start customer service off on the right foot at your new company
In a recent article published on Inc.com, contributor Michael Fertik, one of the world’s leading cyberthinkers in digital privacy and reputation, shares his simple secret for improving customer service. Continue reading
The secret to consistently excellent customer service
In a recent article published on the Forbes website, contributor Micah Solomon, a customer experience consultant and author of the book “High-Tech, High-Touch Customer Service,” shares some of his secrets for maintaining consistently excellent customer service. Continue reading