1NW Contact, LLC

News Archive: June 2014

What are your customers hearing when your agents use a script?

While there may be some benefits to using a script, customers often don’t see the purpose in them. Continue reading →

Are at-home workers more productive?

Keeping all employees in house does not necessarily result in success.  Continue reading →

Larger talent pools lead to better at-home customer service agents

While most companies — especially those that manufacture products — can’t simply pack up everything and move to another city, but they can outsource some of their customer service call center positions and begin a transition to virtual workers. Continue reading →