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News Archive: Customer Service Advice
10 Customer service statistics you should know
These ten customer service statistics demonstrate why creating a positive customer service experience is more important than ever. Continue reading
Six ways to build your brand from the Harvard Business Review
Making sure that your customer service and brand are aligned helps attract customers and strengthens your brand loyalty. Continue reading
Study finds 34 percent of U.S. companies want to invest in At-Home agents
Employing an at-home workforce lowers costs without compromising quality. Continue reading
Improved well-being, productivity and the other benefits of the At-Home business model
There are many benefits of working from home, including improved well-being and control over workspace, which improves employees’ productivity. Continue reading
Factors to consider when outsourcing your call center: Part 2
In this article, we will address additional factors to consider, such as the representatives’ experience, the company’s range of services and their representatives’ capabilities. Continue reading
Unclear communication results in a bad customer experience
When a customer contacts a service representative, they expect to have their issues solved efficiently. Continue reading