-
Recent Posts
Archives
Categories
News Archive: Customer Service Advice
Tips for building relationships with your customers: Part 2
Offering great customer service through your call center operations can help build meaningful relationships with your base. Continue reading
Tips for building relationships with your customers: Part 1
Companies need to rethink how they interact with their customers. Here are a few tips. Continue reading
Respect your customers by giving them a positive phone experience
Many customers would argue that a positive experience with a call center employee is worth more than saving money on a product or service. Continue reading
How to manage the employee-customer relationship
Businesses should always put the customer first, but customer service reps must value their role in the interaction. Continue reading
Start customer service off on the right foot at your new company
In a recent article published on Inc.com, contributor Michael Fertik, one of the world’s leading cyberthinkers in digital privacy and reputation, shares his simple secret for improving customer service. Continue reading
The secret to consistently excellent customer service
In a recent article published on the Forbes website, contributor Micah Solomon, a customer experience consultant and author of the book “High-Tech, High-Touch Customer Service,” shares some of his secrets for maintaining consistently excellent customer service. Continue reading