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News Archive: Outsourcing Customer Service

Factors to consider when outsourcing your call center: Part 2

In this article, we will address additional factors to consider, such as the representatives’ experience, the company’s range of services and their representatives’ capabilities. Continue reading →

Are at-home workers more productive?

Keeping all employees in house does not necessarily result in success.  Continue reading →

Larger talent pools lead to better at-home customer service agents

While most companies — especially those that manufacture products — can’t simply pack up everything and move to another city, but they can outsource some of their customer service call center positions and begin a transition to virtual workers. Continue reading →

Factors to consider when outsourcing customer service

Many businesses find outsourcing customer service to U.S.-based inbound call centers to be beneficial, but some thought needs to be put into such a decision. Continue reading →

The lesser-known benefits of outsourcing call center services

Virtual call centers and the At-Home Customer Service Rep are still relatively new concepts and many companies are still unsure if they should outsource customer service to off-site workers. Continue reading →

Offshoring call center jobs could compromise consumer data

In recent years, many industries — including call center providers — have chosen to run their operations outside of the United States, but offshoring call center jobs can be a risky endeavor.  Continue reading →

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