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News Archive: Outsourcing Customer Service

What does Twitter’s click-to-call feature mean for your call center?

Twitter may launch a new service that allows users to call mobile businesses advertising on the platform. Continue reading →

Companies must take a multichannel approach to customer service

According to TechTarget, different demographics of customers have different ways of approaching customer service, meaning that companies must have a multichannel approach that enables them to adequately respond using a number of different methods of communication. Continue reading →

3 common services that call centers provide

There are a number of benefits to outsourcing customer service, but the truth is that many businesses don’t even fully understand the wide range of services that United States-based customer service outsourcing companies can provide. Continue reading →

Study shows why you can trust at home call center representatives

Only 11 percent of at-home workers had committed ethics violations in a two-year period, compared to 36 percent of bricks and mortar call center agents. Continue reading →

Key considerations to make before outsourcing customer service

Many companies operate under the misconception that outsourcing customer service to a third party is more expensive than keeping it in-house, but in most cases this couldn’t be further from the truth. Continue reading →

Outsourcing as a means of ensuring high scores in customer experience

One Philadelphia-based outsourced customer service center has taken more than 6 million calls on behalf of the city. Continue reading →

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