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News Archive: Outsourcing Customer Service
Making call center service better for you and your company
If your company’s customer service has specific aspects that need to be improved, we can help you by establishing an outsourced relationship and manage and measure the process of improvement. Continue reading
McDonald’s dodges Consumerist question
It’s inexcusable to send customers on a runaround when you can provide a simple answer. Continue reading
What did I just say? Good call centers can take a moment for reflection
An interaction with a Comcast representative shows the kinds of behaviors that companies need inbound call centers to track. Continue reading