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News Archive: Outsourcing Customer Service
USA Today reports that U.S. call center services jobs are increasing
After years of call center jobs being outsourced abroad, companies are now bringing them back to the U.S., USA Today reports. Continue reading
Advice for outsourcing your call center services
Onshore U.S. customer service contact centers are becoming increasingly popular options for businesses. Continue reading
New York Times discusses how working from home benefits employers
While working from home is often viewed as an advantageous policy for employees, it also produces many benefits for employers. Continue reading
Microsoft study highlights the benefits of working from home
Microsoft’s whitepaper, “Work without Walls,” cited in Forbes, shows what employees view as the top ten benefits of working from home. Continue reading
As companies become more competitive, they outsource business functions
Increasingly a broad range of companies are realizing the benefits of outsourcing needs beyond their core services or competencies. Continue reading
Are at-home workers more productive? Part 2
Whether working from home pays off in terms of productivity is a hot topic in business circles. Continue reading