JetBlue’s success with the at-home model JetBlue has experienced many benefits as a result of embracing the at-home model, the most notable being increased productivity. (Read More) Higher education can reduce costs at colleges and universities by outsourcing Instead of incurring overhead to house a team of CSRs in an on-campus office, schools that outsource can reduce spending while improving service. (Read More) The logistical benefits of higher education outsourcing On days when you can expect a significant increase of calls, relying on outsourced call centers for your inbound requests can be extremely beneficial. (Read More) Why customer experience is more important than customer service Inbound call center outsourcing that considers customer experience as the primary measure of success will ultimately be more effective than any other metric. (Read More) Domestic inbound call centers are ideal for managing multichannel customer service Domestic inbound call centers capable of responding not only to phone calls, but email, chat and social media activity are the ideal solution and go a long way toward helping you mitigate any customer service challenges you might encounter. (Read More) Outsourced, but not Offshored Outsourced, but not Offshored – Technology allows US based Virtual Contact Centers to compete favorably with near-shore and off-shore! Thousand Oaks, CA (December 6, 2012) Two decades ago a forward thinking company introduced the Work at Home (WAH) concept to the call center industry. The… (Read More)