Industry Experience: Energy and Utilities


ViaSource Solutions seeks to maximize the customer experience with every contact.

Change in consumer behavior impacts the utility industry and ViaSource Solutions recognizes that companies must find cost-effective ways to communicate with their customers, generate greater revenue and drive higher satisfaction.

ViaSource Solutions can offer a careful combination of technology and personal interaction that adds to each program’s success. Customized to your particular company, performance goals and customer expectations, ViaSource’s customer service outsourcing solutions are proven to generate cost-savings, successful first call resolution and improved customer relationships.

Best of all, you’re able to take advantage of emerging social media channels with consumer initiated service requests that allow customers to contact you when it’s convenient to them (24/7 support). We then respond with speed and quality resulting in more positive interactions.


Our Energy and Utility Solutions Include:

  • Electric Sales
  • Natural Gas Sales
  • Green Power Sales
  • Customer Care and Customer Service
  • Collections
  • Surge Protection
  • Energy Management
  • Energy Audits
  • Energy-Efficient Products
  • Fixed Bill Programs
  • Appliance Repair Programs
  • Natural Gas Conversion Programs
  • Energy Source and Appliance Conversion
  • Custom Products and Services
  • Bilingual Speaking Programs