The rapidly changing health care landscape has many competing trends and regulations that are significantly impacting health care organizations today. New regulations, technology trends, consumer expectations and customer satisfaction requirements requires faster, more relevant, more efficient, and more personalized communications. ViaSource Solutions HIPAA and CMS Compliant Contact Centers provide dedicated outsourced and/or co-sourced environments to satisfy our client’s specific requirements. Utilizing the contact center to communicate effectively is the key to increasing patient engagement, reducing costs, improving quality, while retaining patients and members. Our Healthcare Solutions Include:SalesInbound Customer CareOpen EnrollmentClaims StatusMember ServicesActivation ServicesSurveysProduct or Service IntroductionsPatient Satisfaction SurveysPhysician Referral ServicesInbound AcquisitionLiterature and Information RequestsOutbound Welcome CallsNew Member AcquisitionLead Generation / EnrollmentAppointment Setting for Field AgentsRate Change SupportPremium / Billing SupportPlan/Benefit ChangesEnrollment and Application ProcessingWin Backs / RetentionSeminar Registrations and ReservationsPost-Discharge Patient SurveysMeeting, Seminar and Event Registration and NotificationStaff Recruitment Screening