Industry Experience: Healthcare


ViaSource Solutions seeks to maximize the customer experience with every contact.

The rapidly changing health care landscape has many competing trends and regulations that are significantly impacting health care organizations today.

New regulations, technology trends, consumer expectations and customer satisfaction requirements requires faster, more relevant, more efficient, and more personalized communications. ViaSource Solutions HIPAA and CMS Compliant Contact Centers provide dedicated outsourced and/or co-sourced environments to satisfy our client’s specific requirements. Utilizing the contact center to communicate effectively is the key to increasing patient engagement, reducing costs, improving quality, while retaining patients and members.

Our Healthcare Solutions Include:

  • Sales
  • Inbound Customer Care
  • Open Enrollment
  • Claims Status
  • Member Services
  • Activation Services
  • Surveys
  • Product or Service Introductions
  • Patient Satisfaction Surveys
  • Physician Referral Services
  • Inbound Acquisition
  • Literature and Information Requests
  • Outbound Welcome Calls
  • New Member Acquisition
  • Lead Generation / Enrollment
  • Appointment Setting for Field Agents
  • Rate Change Support
  • Premium / Billing Support
  • Plan/Benefit Changes
  • Enrollment and Application Processing
  • Win Backs / Retention
  • Seminar Registrations and Reservations
  • Post-Discharge Patient Surveys
  • Meeting, Seminar and Event Registration and Notification
  • Staff Recruitment Screening