Industry Experience: Retail


ViaSource Solutions seeks to maximize the customer experience with every contact.

ViaSource Solutions has experience working with traditional and online retailers. Our 24/7 contact centers support sales and customer service needs, and we offer true multichannel support including live chat support, email and social media support of our client’s customers.

Whether you need 24 x 7 x 365, seasonal, full-time, or part-time inbound agents, ViaSource can work with you to implement a customized solution that will fit with your requirements and objectives.

ViaSource is an engaged viable partner offering following critical solutions:

  • Outstanding results from performance-based program management.
  • Flexibility to meet unique call volume fluctuations though innovative staffing strategies.
  • Superior agent product knowledge.
  • Working with a variety of custom and industry recognized web-based CRM platforms with catalog/online retail-specific functionality.
  • Craft programs to reduce cost, grow average order value and overall revenue
  • Demonstrated flexibility always open to customization.
  • 24 x 7 x 365 oversight of service level performance across call centers including real-time decisions to adjust skill sets or additional resources as needed.
  • Reporting capabilities to meet virtually any client information need including real time, o scheduled or client driven reporting.
  • Grow top-line revenue through a rigorous focus on relationship selling, up-selling, and cross-selling.
  • Lower costs through multichannel strategies (IVR, self-service, email support, live chat), as well as focus on lowering average handling time through extensive training and quality monitoring programs.