Industry Experience: Medical


ViaSource Solutions seeks to maximize the customer experience with every contact.

ViaSource Solutions can support your medical contact center requirements with 24 X 7 HIPPA and CMA compliant contact centers to optimize patient, provider and payer support. As specialists in contact center solutions we can help you enhance the patient experience, improve the accuracy of communications, maximize the value of every interaction and achieve greater utilization of medical call center services.

Whether you are a physician group, ambulatory care, hospital, clinic, pharmacy, manufacturer, government organization, or a major employer, ViaSource can help you reduce your costs and enhance the quality of your communications.

Our Medical Solutions Include:

  • Appointment Scheduling
  • Appointment Reminders
  • Physician Referral
  • On-call Management
  • Confidential Messaging
  • Patient Outreach
  • Nurse Triage with RN’s
  • Wellness Coaching
  • Wellness Program Customer Service & Support
  • Answering Services
  • Inbound Customer Care
  • Open Enrollment
  • Claims Status
  • Member Services
  • Activation Services
  • Reminders
  • Surveys
  • Product or Service Introductions
  • Patient Satisfaction Surveys
  • Inbound Acquisition
  • Literature and Information Requests
  • Outbound Welcome Calls
  • New Member Acquisition
  • Lead Generation / Enrollment
  • Rate Change Support
  • Premium / Billing Support
  • Plan/Benefit Changes
  • Enrollment and Application Processing
  • Win Backs / Retention
  • Seminar Registrations and Reservations
  • Post-Discharge Patient Surveys
  • Meeting, Seminar and Event Registration and Notification
  • Staff Recruitment Screening