ViaSource Solutions can support your medical contact center requirements with 24 X 7 HIPPA and CMA compliant contact centers to optimize patient, provider and payer support. As specialists in contact center solutions we can help you enhance the patient experience, improve the accuracy of communications, maximize the value of every interaction and achieve greater utilization of medical call center services. Whether you are a physician group, ambulatory care, hospital, clinic, pharmacy, manufacturer, government organization, or a major employer, ViaSource can help you reduce your costs and enhance the quality of your communications. Our Medical Solutions Include:Appointment SchedulingAppointment RemindersPhysician ReferralOn-call ManagementConfidential MessagingPatient OutreachNurse Triage with RN’sWellness CoachingWellness Program Customer Service & SupportAnswering ServicesInbound Customer CareOpen EnrollmentClaims StatusMember ServicesActivation ServicesRemindersSurveysProduct or Service IntroductionsPatient Satisfaction SurveysInbound AcquisitionLiterature and Information RequestsOutbound Welcome CallsNew Member AcquisitionLead Generation / EnrollmentRate Change SupportPremium / Billing SupportPlan/Benefit ChangesEnrollment and Application ProcessingWin Backs / RetentionSeminar Registrations and ReservationsPost-Discharge Patient SurveysMeeting, Seminar and Event Registration and NotificationStaff Recruitment Screening