Industry Experience: Telecom, Cable and Satellite


ViaSource Solutions seeks to maximize the customer experience with every contact.

Customer loyalty to cable and satellite companies has slipped dramatically. With the proliferation of mobile devices for consuming content and over-the-top content providers siphoning off more and more customers, improving customer satisfaction and loyalty is paramount for companies in this industry.

ViaSource Solutions can help you design, deliver, and optimize the right customer experiences to drive greater satisfaction and loyalty as well as revenue. Our years of experience and expertise have helped industry leading cable and satellite providers manage all aspects of the customer lifecycle effectively, reducing costs and improving customer loyalty.

ViaSource combines contact center costing and scalability, innovative technology, and advanced analytics into a customized solution designed to meet your specific business needs, including:

  • Customer support, billing inquiries, and technical support
  • Upsell, cross-sell, and new product introduction support
  • Customer retention and save desk support
  • Customer intelligence and analytics
  • Tele Sales (Inbound andĀ Outbound)
  • Cross Sales/Up-sells
  • Customer Win-back/Retention
  • New Connects
  • Order Entry
  • Bundle Package Sales
  • Customer Care
  • Customer Service
  • Activation and Disconnects
  • Technical Support
  • Billing Support
  • Relationship Management
  • Customer Lifestyle Management
  • Third Party Verification
  • Bi-lingual/Multi-Lingual Support Programs