Careers: Tools

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ViaSource Solutions seeks to maximize the customer experience with every contact.

Besides having a quiet location in your apartment or home you will need a PC (preferably NOT SHARED with others in your family or household), a high quality Internet connection (also not shared while you are working), and a USB headset. We will certify your computer and internet and let you know if there are problems.

Remember—this is so that you can log onto our system and go to work WITHOUT experiencing connectivity and call quality issues. Wireless networks, such as Wi-Fi connections and cordless laptop connections are not supported for troubleshooting by the ViaSource Solutions virtual agent Helpdesk.

These standards are for your own benefit…if you can’t receive calls because your system is too slow or your voice quality is inferior, you will not be allowed to continue.

You Will Need:

Computer: PC laptop or desktop (sorry no Macs); if you have a laptop you will need an external mouse.

Internet Connection: Hardwired computer to router connection. DSL or Cable with download speed of 10 MBPS or greater. SORRY we cannot accept Satellite internet. Also Wi-Fi and wireless connections are not accepted.

Internet Browser: Chrome with links installed for Join.me and GoToMeeting access.

PC Operating System: Windows 7 or 8 or 10; Windows Vista (sorry XP is no longer supported)

Minimum Processor Type: Intel Pentium III or better, or AMD Athlon, AMD Duron, or AMD Celeron.

Minimum Processor Speed: 1.8 GHZ (1800 MHz) or better on multi-core processors.

Minimum Memory: 3 GB RAM (3072 MB) or higher

USB Headset: Plantronics model 476 or 478 preferred—available at Amazon.com for $20 to $25; Sorry, we do not support any headset using prongs, adapters, Bluetooth or wireless capability.

Monitor: 17 inches or larger; screen resolution 1024 x 768  – Sorry, we do not allow dual monitors.

Email address and cell phone: so we can communicate with you when you are not logged into our system

Learn about the Training ViaSource provides its employees